Service Help Desk
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Service Help Desk
Fill in the form below to submit a service request.
Company Name
Your Name
Phone
Email
Type of System with the problem
Dispatcher-8 SL4 Sorting Module
Dispatcher-8 TL3 Sorting Module
Dispatcher MX SL3 Sorting Module
Dispatcher MX TL3 Sorting Module
Dispatcher MAX SL3 Sorting Module
Packet Parcel Sorting System
Max-M Workstation
Max-M Server
MMW Workstation
MMW Server
CODE.ware Computer
LVE Station
Description of Issue
Type of issue for product marked above
Hardware
Software
Other
Unknown
Actions you've taken to correct the issue
Closed application and restarted the software?
Turned off the computer and rebooted?
Powered down the full system and restarted it?
Other - please describe
Which other actions did you take?
Severity of the Issue
System is down, cannot process mail or parcels (Please call us as well as submitting this request!)
System is running but with reduced function (Please describe if not clear from above)
System is usable and issue is not stopping production
Please describe the reduced function
Priority for you to resolve
High
Medium
Low
File Upload
Drop files here or
Helpful files can include:
- Images of mail pieces that show problem (wrong indicia/sorted to incorrect bin location/coded to incorrect destination, etc.)
- Log files from system that include the issue and are for the period covered when the sample mail piece images were run. Logs are found at C:\ID Mail Systems\Log\Archives and the file names are coded with the date in reverse order and time in proper order.
- Pictures or movies (small files please) of system where problem is occurring
- Screenshots from system computers
Any other comments?
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