Service Help Desk

Helpful files can include:
- Images of mail pieces that show problem (wrong indicia/sorted to incorrect bin location/coded to incorrect destination, etc.)
- Log files from system that include the issue and are for the period covered when the sample mail piece images were run. Logs are found at C:\ID Mail Systems\Log\Archives and the file names are coded with the date in reverse order and time in proper order.
- Pictures or movies (small files please) of system where problem is occurring
- Screenshots from system computers